Travel & hospitality · Guest-services agents
AI agents for travel & hospitality
Our AI agents answer inquiries across phone, email, OTAs, and social, confirm bookings, send pre-arrival details, reactivate past guests, and request reviews. The experience stays with your team. The guest desk stays under your control.
Host controls
Agents do not run the operation, set your rates, or replace the host's judgment. They work inside your approved language, policies, permissions, and escalation rules.
Built for
Who we serve
guest-desk bottlenecks we fix
Bookings get lost in an overwhelmed inbox.
Inquiries come from phone, email, OTAs, and social, all in one overwhelmed place. Booking follow-up gets inconsistent at peak. Pre-arrival info is sent by hand every time. Past guests are never reactivated before the next season. When the guest desk cannot keep up, bookings and repeat guests slip.
Where travel and hospitality lose bookings and repeat guests:
- Inquiries from phone, email, OTAs, and social all landing in one inbox
- Booking follow-up going inconsistent at peak season
- Pre-arrival guest comms done by hand every single time
- Past guests never reactivated before the next season opens
- Post-stay review requests forgotten with the next group in the door
- Upsell opportunities missed during the booking conversation
The agents
Agents for the guest desk.
Each agent gets a clear job, your approved language, and a handoff rule. Your team keeps the experience. The follow-up stops falling through.
AI Reservations Agent
Answers booking inquiries across every channel, checks availability, and confirms the reservation.
AI Guest Comms Agent
Sends pre-arrival details, directions, and check-in info automatically so nothing is repeated by hand.
AI Reactivation Agent
Reaches past guests before the season opens so your calendar fills with repeat bookings.
AI Review Agent
Requests a review right after the stay or trip, while the experience is still fresh.
AI Inquiry Triage
Pulls phone, email, OTA, and social messages into one place and answers the routine ones instantly.
AI Upsell Assistant
Surfaces add-ons and upgrades during the booking conversation, in your voice.
How we tailor it
Snappy handles the work differently by segment.
Different parts of your business need different handling. Snappy adapts to each.
Stays & rentals
Lodges, hotels, and vacation rentals. Snappy answers, confirms, and sends pre-arrival info so every guest is handled fast.
Tours & experiences
Tour operators and guided experiences. Snappy qualifies group inquiries, confirms details, and sends waivers.
Activities & rentals
Outfitters, rentals, and activities. Snappy books reservations and reactivates past customers before peak.
Proof and outcomes
The model is already proven in services.
When we built AI agents around intake, follow-up, and billing for a services business, recurring revenue grew 172% in 8 months. Travel and hospitality operators have the same problems: scattered inquiries, inconsistent booking follow-up, and past guests never brought back.
+172%
recurring revenue in 8 months
+64%
profitability improvement
2.2x
revenue grown at Blue Eye ($5M to $11M)
Ways to start
Start with the work that is already costing time.
Start
$149/mo per agent
Put one agent on one clear job: answering, follow-up, scheduling, or reminders.
Several agents
Most teams use 3-6 agents
Connect the roles that touch the same workflow so intake, scheduling, follow-up, and updates do not live in separate silos.
Mapping call
Book a call first
We look at your current workflow and find the first agent that saves time without touching the work only your team should do.
Your team keeps every decision. Snappy handles the business-side follow-through, inside your approved language.
Find the bookings hiding in your scattered inbox and forgotten follow-up.
We will map your inquiries, bookings, pre-arrival, and reactivation, then show which AI agent should go first.